Responsible Gaming Policy

Outskill Inc (the "Company," "we," "us," or "our") is committed to promoting responsible gaming and to fostering a safe, enjoyable experience for every player. For purposes of this policy, responsible gaming means treating gameplay as entertainment and preventing it from negatively affecting other areas of your life.

Responsible Play Guidelines

In support of responsible gaming, we ask every player to observe the following guidelines:

• View gaming as entertainment and play responsibly
• Stay in control of your playing time and of every transaction involving Virtual Items
• Avoid using gaming as an escape from real-life difficulties
• Keep a healthy balance between gaming and your other real-world activities, obligations, and commitments
• Make sure gaming does not disrupt work, family responsibilities, or other important duties
• Refrain from playing under the influence of alcohol or illegal drugs
• Stop playing if you experience discomfort or feel you are losing control over your gaming behavior

Staying on top of your gameplay behavior helps keep gaming positive and enjoyable.

Identifying Signs of Gaming-Related Issues

Players should remain alert to behaviors that could indicate emerging problematic gaming habits, including:

• Difficulty controlling gaming behavior — for instance, how frequently you play, how intense your gameplay becomes, or how long a session lasts;
• Gaming steadily taking precedence over other hobbies, daily activities, or responsibilities;
• Continuing to play, or increasing play, even after negative consequences have occurred.

You should also be aware that a clinical diagnosis of gaming disorder generally requires behavior patterns severe enough to cause significant impairment in personal, family, social, educational, occupational, or other important areas of functioning. In most circumstances, such patterns must persist for at least twelve (12) months before a formal diagnosis may be considered.

Player Self-Control Tools

To support responsible gaming, tools are offered by us that are intended to help players manage their gaming activity — including an option to set personal daily spending limits connected to Gold Coins.

Additional responsible gaming measures may also be requested by contacting our customer support team, and may include:

• Temporary suspension of your Account
• Self-exclusion for a defined period
• Permanent closure of your Account

Players who are self-excluded cannot access their accounts or take part in gameplay. These tools exist to help players remain in control of their gaming behavior and to encourage responsible use of the Services.

Resources For You or Someone You Know Is Struggling

If your own gaming behavior — or someone else's — concerns you, the following steps and resources may be worth considering:

• Seek Professional Assistance: Speak with a qualified medical professional or mental health specialist for guidance and support concerning gaming behavior.
• Learn More About Responsible Gaming: Studying responsible gaming practices and behavioral disorders may improve your ability to recognize risks and warning signs.
• Community Support: Help and information may also be available through peer-support organizations. For example, Gaming Addicts Anonymous offers support resources at: https://www.gamingaddictsanonymous.org/

Understanding Self-Exclusion

Self-exclusion is a voluntary option through which you may ask for limits on your access to our Services. Submitting a self-exclusion request means you are asking us to restrict your ability to access or use our games and platforms.

Once both your request and your identity have been verified by us, reasonable efforts will be made to limit access to your Account and to prevent further gaming activity. Even so, no system — however appropriate its security measures — can be guaranteed to work fully in every situation. We therefore rely on your cooperation and your commitment to abiding by the self-exclusion terms.

Process of Self-Exclusion

Self-exclusion may be requested at any time by emailing [email protected]. So that we can process the request, you must supply your full name, residential address, and registered email address, enabling us to verify your identity and restrict Account access.

Following verification, your Account will be blocked from the Services for a minimum self-exclusion period of three (3) months. Under no circumstances will the Account be reopened during that minimum period. Once the minimum period has elapsed, you may submit a written request by email seeking reactivation of your Account. Every request to reinstate a self-excluded Account is subject to a seven (7) day cooling-off period, running from the date we receive the request.

Once your request and identity are verified, reasonable steps will be taken by us to restrict access to your User Account and prevent further gaming. While we apply security measures to enforce self-exclusion, no system is completely effective in every circumstance. We therefore depend on your cooperation and your commitment to honoring the self-exclusion terms.

During self-exclusion, access to your Account will be restricted — including suspension of daily logins, login rewards, and other related Account activities. After receiving your request, we will review and process it within a reasonable time once your identity and the details you supplied have been verified. A confirmation email will be sent when your self-exclusion has been finalized. We strongly advise logging out immediately after submitting the request and staying away from the Services (and related social media channels) until the process is entirely complete.

If you keep using your Account after submitting a self-exclusion request but before it has been fully processed, full responsibility for all Account activity during that interval — including purchases of Virtual Items — remains with you.

Account Closure and Refund Policy

Closure of your account may be requested at any time. Once closed, the account will no longer be accessible. You may also opt for self-exclusion, either for a defined duration or permanently. During self-exclusion, you may neither access the platform nor create new accounts. Any attempt to circumvent self-exclusion may lead to permanent account suspension. The right to block or terminate duplicate accounts linked to the same individual is reserved by us.

A request to delete an account will be treated as a request to close it. We may retain certain your data when applicable law requires, including (without limitation) obligations connected to anti-money laundering, fraud prevention, and regulatory compliance. Permanent self-exclusion is final and cannot be undone under any circumstances. Where you request account closure under this Responsible Gaming Policy, or where we determine that account closure is required, the right to permanently delete your account is reserved by us.

If your account is closed — whether at your request or by the Company under these Terms or in connection with its Responsible Gaming obligations — any remaining balances will be dealt with as follows:

(a) Redeemable Awards: We strongly recommend redeeming any redeemable balance in your account before placing a self-exclusion on it. Any remaining Redeemable Awards that were lawfully obtained and qualify for redemption may be redeemed by you, provided you complete identity verification (KYC), comply with these Terms, and meet the applicable redemption requirements. The Company reserves the right to arrange for any Redeemable Awards in situations involving fraud, abuse, or violation of these Terms.

(b) Gold Coins and Non-Redeemable Virtual Currency: Gold Coins and all other non-redeemable virtual items carry no monetary value and will be forfeited upon closure of the account.

(c) Fraud and Misconduct: Where fraud, misuse, or a breach of these Terms is suspected, the Company reserves the right to suspend or terminate the account and to void, withhold, or confiscate any balances, to the extent applicable law allows.

Except as expressly set out above, the Company keeps the right — in its sole discretion and to the fullest extent applicable law permits — to determine the treatment of any remaining balances, virtual currency, credits, or other items of value associated with your account upon suspension, closure, or termination. That determination may involve (without limitation) retaining, forfeiting, converting, or otherwise disposing of balances or items, subject to compliance with applicable laws and regulations.

Self-Limitation

We understand that some players wish to place limits on their gameplay. To promote responsible use of the Services, tools are provided that let users establish spending limits, including daily, weekly, or monthly deposit limits.

Application of these limits may be requested by contacting our customer support team. Once your request is received, reasonable efforts will be made by us to put the requested limits in place as quickly as possible.

Until the requested limits have been successfully applied, ensuring that your use of the Services stays within the limits you intend to set is your responsibility. Changes to, or removal of, your limits may also be requested at any time by contacting us.

Virtual Currency Notice

Gold Coins carry no monetary value and cannot be exchanged — with us or with any other party — for real currency, monetary instruments, goods, or any other item of value. Selling, trading, redeeming, or transferring Gold Coins to any person or entity is not permitted.

Every purchase of Gold Coins is final and non-refundable. Gold Coins are offered exclusively for use within the Services — to enhance gameplay, support in-game progression, and provide entertainment.

Contact Information

For questions, assistance with the Self-Exclusion process, or further information about responsible gaming resources, reach us at [email protected]. A response from our support team will arrive within 24 to 48 business hours.